5 December 2023
During a routine inspection
About the service
Avant (Ealing) is a care agency providing personal care and support to people living in the London Borough of Ealing. They provide a service to children as well as older and younger adults with learning disabilities, physical disabilities, mental health needs and dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 72 people were receiving support with personal care.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: The staff supported people to have control, independence and make choices about their care. Staff focussed on people's strengths and what they could do. Staff supported people to pursue their interests when this was part of their care package. The staff did not restrain people. They worked with other professionals to develop plans to help people manage their anxiety and any agitation. Staff worked closely with a range of healthcare professionals to help meet people's needs.
Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected people's privacy and dignity. Staff understood and responded to people's individual needs. Staff understood how to recognise and report abuse. There were enough suitably skilled staff to meet people's needs and keep them safe. People's communication needs were met by staff who understood these.
Right culture: The ethos, values and culture of the service helped to empower people. People received good quality care and support. Staff understood about best practice. Staff were responsive to people's needs. People, and those who were important to them, were involved in planning and reviewing their care. Staff were supported to develop their skills and careers. There were effective systems for monitoring and improving the quality of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 8 June 2018).
Why we inspected
We had not inspected this service for over 5 years, and we needed to check that they were still providing good quality and safe care.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.