Beech Court

Updated 12 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type: This service is a care home. It provides accommodation and personal care to people living in the service on one site.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service two days’ notice of the inspection site visit because we inspected on a weekend and we wanted to ensure there would be someone in the office.

We visited the service on 16 February 2019 to see the registered manager, speak with staff, spend time with people using the service and to review care records, policies and procedures. The following week we exchanged emails with relatives of people who used the service in order to obtain their feedback. We sought feedback from external healthcare professionals via email but did not receive any responses.

What we did:

The registered manager sent us a provider information return (PIR). This is a document completed by the registered manager which contains information on how the service is developing and any planned improvements.

As part of the inspection we spent time with two people who received care from the service. We spoke with the registered manager and five members of care staff. We looked at three people’s care records and looked at three staff files including training and recruitment. We reviewed the service’s accidents and incidents, audits and complaints policies.

Updated 12 March 2019

About the service:

Beech Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection five people were living in individual flats within Beech Court. Beech Court supports people with different needs and backgrounds, including people with learning disabilities, physical disabilities, mental health needs, autism spectrum disorders and people who display behaviours that challenge others.

People’s experience of using this service:

The people who received support from Beech Court received personalised care which met their needs. People’s care plans contained personalised information which detailed how they wanted their care to be delivered. Staff knew people well and expressed care and affection for them when speaking with us. Staff knew people well and worked hard to enable people to share their views and live active lives as independently as possible.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; people’s support was focused on them having as many opportunities and choices as possible.

People’s relatives spoke highly of the service. The service had strong person-centred values and placed people at the heart of their work. People had access to a stable staff team they knew well and achieved positive outcomes and strong relationships.

Risks to people’s health, safety and wellbeing were assessed and management plans were put in place to ensure these were reduced as much as possible.

People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

There was strong leadership at the service and relatives and staff spoke highly of the registered manager. There was a positive culture at the service where staff felt listened to and supported.

The registered manager had quality assurance systems in place to assess, monitor and improve the quality and safety of the service provided.

People were supported by kind and caring staff who worked hard to promote their independence and sense of wellbeing. Staff were provided with the training, supervision and support they needed to care for people well.

More information is in the full report

Rating at last inspection: This service was last inspected in April 2016 and was rated good overall and in every key question. The report was published 24 June 2016.

Why we inspected: This inspection was scheduled based on the registration date of the service.

Follow up: We will continue to monitor the intelligence we receive about the service. If any concerning information is received we may inspect sooner.