17 July 2019
During an inspection looking at part of the service
Avonbourne Care Centre is a care home providing accommodation and personal care for up to 120 older people, some of whom may have dementia. At the time of the inspection 51 people were living in the home.
People’s experience of using this service and what we found
At the last inspection we told the provider they needed to improve the way they supported people with medicines, managed risks and assessed the quality of the service. At this inspection we found the provider had made the improvements necessary to meet legal requirements.
Medicines were safely managed. People were supported to take the medicines they had been prescribed. Staff had received additional training and managers regularly checked to ensure the systems were working well. People told us they received their medicines on time and were able to get additional pain relief promptly if they needed it.
Risks people faced had been assessed and there were clear plans setting out the support they needed to stay safe. People told us they felt safe in the home. Staff had a good understanding of the risks and support people needed to stay safe.
There were effective systems in place to assess the quality of the service and plan improvements. The management team made regular checks of all aspects of the service and sought feedback from people about their experiences. This was used to develop a comprehensive service improvement plan, which was regularly reviewed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 30 April 2019) and there were breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 13 March 2019. Breaches of regulations were found and we served a warning notice against the provider. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and governance of the service.
We undertook this targeted inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to safe care and treatment and governance of the service.
The overall rating for the service has not changed following this targeted inspection and remains requires improvement. This is because we have not assessed all areas of the key questions.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Avonbourne Care Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.