Oatleigh Care Ltd

Updated 4 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Oatleigh Care Ltd is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Oatleigh Care Ltd is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had about the service since they registered. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people living at the service and 1 visiting relative to seek their views about the quality and safety of the care and support they receive. We observed interactions between people and staff to understand people's experiences and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with 9 staff including the registered manager, the provider, deputy manager, senior care staff, care staff, activities coordinator, catering and housekeeping staff. We reviewed a range of records including 8 people’s care records and medication records, 3 staff files in relation to recruitment and staff training and a variety of records relating to the management of the service including quality monitoring checks, audits and policies and procedures.

Updated 4 April 2023

About the service

Oatleigh Care Ltd is a care home providing personal care and support for up to 42 people. At the time of our inspection there were 37 people living at the service. Oatleigh Care Ltd is one of three services situated at the same location and address owned by the provider. The service is part of the large Oatleigh building and is situated on the second and fourth floor’s known as ‘Covent Garden and Edward Square’. Some services and facilities such as social activities and laundry arrangements are shared between the services as a community. Oatleigh Care Ltd has its own staff and operates independently, under the overall supervision and management of the provider.

People’s experience of using this service and what we found

People were safe as staff knew how to support them to help keep them safe from identified risks. Appropriate recruitment checks took place before staff started work and staff were deployed effectively throughout the home to meet people’s needs in a timely manner. People’s medicines were managed and administered safely. There were systems in place to monitor, investigate and learn from incidents and accidents. Procedures were in place to reduce the risk of infections and staff followed good standards of infection control and hygiene practices.

People’s needs and risks were assessed when they moved into the home. Staff had the skills, knowledge and experience to support people appropriately. Staff were supported through induction, training and regular supervision. People were supported to maintain a healthy diet and had access to health and social care professionals when they needed them. The home environment was safe, clean and tidy and the design of the premises met people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives were consulted about their care and support needs. People were supported to participate in a range of activities and events within the home. Relatives were free to visit without any restrictions. Staff understood the importance of working within the principles of the Equality Act and supported people in meeting their needs. There was a complaints procedure in place and people were confident their complaints would be listened to and acted on.

The registered manager and staff worked in partnership with health and social care professionals to plan and deliver an effective service to people. People’s views were taken into account to help drive service improvements. There were systems in place to monitor the quality and safety of the service and to ensure any learning was identified and acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 05 December 2017).

Why we inspected.

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.