14 February 2019
During a routine inspection
The Laurels is a care home that offers care and support to one person with mental health or neurological support requirements. There was one person using the service at the time of our visit.
At our last inspection on 13 June 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.
People’s experience of using this service
• The person was happy living at The Laurels. They felt safe and liked the staff who supported them. Staff enjoyed their work and were proud of the service.
• Staff knew about safeguarding and how to protect people from abuse and avoidable harm.
• Risk was assessed and managed so that the person could continue doing the things they liked to do.
• Staff knew the person extremely well. They knew what made them happy and sad and about the things that may trigger risky behaviour and the best way to a manage this.
• Staff managed medicines in a safe way.
• There was a consistent staff group matched to the needs of the person. This meant the person received the support they required from staff they knew them very well.
• Staff were recruited in a safe way to make sure that only staff with the right skills and characteristics were employed.
• Regular maintenance and checks were carried out on the premises and equipment to make sure it was in safe working order.
• The service was clean and tidy and staff knew how to prevent and control infection.
• Staff had the right skills, experience and support to meet the needs of the person who used the service.
• The person was supported to maintain a healthy weight and had a balanced diet with a choice of meals that they had chosen.
• Staff knew how to recognise changes in the person’s health and wellbeing. Staff had noticed the smallest change in the persons behaviour and sought immediate medical attention which resulted in emergency medical attention being provided in a very timely way.
• The premises met the needs of the person and provided a safe, comfortable and homely environment.
• Staff followed the principles of the Mental Capacity Act 2005 and associated Deprivation of Liberty Standards. This meant that the person’s liberty was only deprived following authorisation and a best interest decision.
• The person felt cared about by staff. They had developed positive relationships and were treated with kindness and respect.
• Staff had time to spend with the person and supported them to do the things they liked.
• The person received support from advocates to make sure that care and support was being provided in their best interests.
• Staff protected people’s privacy and dignity and promoted their independence.
• The person was supported to maintain a relationship with their family members.
• The person received care and support which was personalised to suit their needs and preferences.
• They were able to pursue their hobbies and interests including holidays.
• The person was supported to raise concerns should they needs to.
• The person and staff felt supported by the registered managers.
• The staff team enjoyed working together and supported each other and the registered managers.
• The quality of the service was monitored and the person was asked for their feedback and this was acted upon.
• Staff worked in partnership with other professionals and organisations to make sure the person received joined up care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection we rated this service Good (report published on 18 July 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.