About the service Bernash Care Home is registered to provide personal care and accommodation for up to 23 people who live with dementia type illnesses. On the day of our visit there were 23 people living at the home.
People’s experience of using this service and what we found
People continued to be supported by staff who knew how to keep them safe. Medicines were managed and given to people safely. Medicines policies and procedures were up to date and easily available for staff. There was also best practice guidance.
Emergency procedures and contingency plans were in place. These help to keep people safe in an emergency.
To further support people to stay safe, staff had easy access to personal protective equipment (PPE). Infection control guidance was in place and staff had completed training in this area.
Safe recruitment procedures were in place and staff were supported in their role with appropriate training and supervision.
The staff and management team worked closely with health and social care professionals for the best outcomes for the people they supported. People continued to be well supported and their full range of needs had been assessed. Detailed and informative care plans and risk assessments were in place to support staff to meet people’s needs and keep them safe.
Relatives had nothing but very high praise for the home. One comment was “We love it, X likes it she's comfortable with them. If she’s a bit upset they will go and see her straight away. We love it here, we had heard a lot about this place and how good it was, they are all lovely there isn't one of them we don’t like it’s a lovely little friendly place this.”
People were supported to receive highly personalised care. Care plans were very individualised and people and families were involved in regularly reviewing and updating them with the staff.
People really benefited because the staff team were very stable and had built up very close relationships with them and their relatives. They had a very good insight about how to meet each person's individual needs and really understood their routines and preferences.
People's privacy and dignity were very well respected. People enjoyed the food and their dietary needs were identified. Ways to support people with these were in place. People were well supported by staff who understood how to support them to eat a healthy diet.
People took part in a varied and dynamic range of activities. People were actively encouraged to maintain contact with relatives and friends.
The quality of care and support was fully checked and monitored by a range of audit systems in place. These identified areas for development and improvement. When these were picked up swift action was taken to improve the care and service further.
People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good, (report published April 2017)
Why we inspected: This was a planned inspection based on the previous rating.