Updated 21 June 2019
Background to Nuffield Health Warwick Fitness and Wellbeing Centre
We carried out this inspection under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our inspection was led by a CQC inspector with a GP Specialist Advisor.
The service is part of Nuffield Health UK health organisation, a trading charity which was established in 1957 and runs a network of 31 private hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 wellbeing services across the UK.
Nuffield Health Warwick Fitness and Wellbeing Centre is a purpose-built facility offering a range of fitness and wellbeing activities including physiotherapy, health assessments emotional wellbeing services, nutritional therapy, personal training, fitness suite, exercise classes, swimming pool, creche and café. Services are for those over 18 years of age with some activities open to children. Health assessments are not available to children; however, physiotherapy is offered for those under 18 years.
The service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all of the services it provides. There are some exceptions from regulations by CQC which relate to particular types of regulated activities and services and these are set out in schedule 1 and 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Nuffield Health Warwick Fitness and Wellbeing Centre provides a range of activities, for example exercise classes, swimming pool, creche and café which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. The service is registered with CQC to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury in relation to the health assessment services offered.
Patients have access to the following range of health assessments:
- A lifestyle health assessment including physiology for patients wanting to reduce health risks and make lifestyle changes.
- A female assessment carried out by a GP which covers aspects of female health including cervical smear, pelvic examination, mammogram and cholesterol checks. Male specific testing includes testicular examination and prostate testing.
- A ‘360’ health assessment which is an in-depth assessment of a patient’s health and wellbeing and includes a review of diabetes and heart health risks.
- A ‘360+’ health assessment which is the most in-depth assessment with an extra focus on cardiovascular health and analysis of metabolic syndrome risk.
- A Personalised Assessment for Tailored Health (PATH) which is a bespoke health assessment tailored to the needs of the patient.
The centre is open between 6.30am and 10pm Monday to Friday and between 8am and 8pm on weekends and bank holidays. Pre-booked health assessments are available Monday to Friday between 8am and 6pm. The team at Nuffield Health Warwick consists of a general manager, a clinic manager, two health assessment GPs, three physiotherapists, one emotional wellbeing practitioner and one nutritional therapist. Various administrative, reception and fitness staff support the operating of the centre.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.