Updated 3 April 2020
East Midlands Laser and Cosmetic Clinic is located at 62 Commercial Gate, Mansfield, Nottinghamshire, NG18 1EU. The service is located over two main floors, with consultation rooms on both floors. The service is centrally located and there is parking behind the building.
The provider, East Midlands Laser and Cosmetic Clinic, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury, diagnostic and screening procedures and surgical procedures from the location. The service is provided by two nurses, supported by the company secretary and a clinic receptionist.
East Midlands Laser and Cosmetic Clinic offers patients a range of services including; diagnostic screening, which includes sexual health screening, phlebotomy services, cytology, weight management, minor surgery, travel vaccination, as well as laser and medical aesthetic treatments. These are available on a pre-bookable appointment basis. Treatments are provided for adults and children aged 13-18 with appropriate consent. Vaccinations are provided for children under the age of 13 following a full consultation and parental consent.
Patients can book appointments directly with the service, face to face or by phone. The service is open for consultations on Tuesdays, Wednesdays and Fridays from 9am to 5pm, Thursdays from 9am to 7pm and alternate Saturdays 9am to 3pm.
Before visiting we reviewed a range of information we hold about the service and information which was provided by the service pre-inspection.
During the inspection:
- we spoke with staff
- reviewed CQC comment cards where patients shared their views
- reviewed key documents which support the governance and delivery of the service
- made observations about the areas the service was delivered from
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.