14 January 2014
During a routine inspection
People were happy with the support they received and said it met their needs. One person said, "If it wasn't for the service I don't know where I would be. The service is like a pair of velvet gloves to me.'
We saw comprehensive medication support plans and declarations. The declarations identified the commitment the service would take to support people with their medication.
We looked at the recruitment procedures available for the service. We saw suitable references had been received and relevant checks had been made, before anyone had started working with people using the service.
People said they were involved throughout their support and they were continuously asked for feedback. One person said, 'I am asked what I want and then how I want to do it, if I'm unhappy about anything I can change my mind, nothing is a problem.'