The Care Quality Commission
  • Services in your home
  • Homecare service

Tru Caring

Overall: Good read more about inspection ratings

Office 1 Merchants House, 6-8 High Street, Bishops Waltham, Southampton, SO32 1AA (01489) 808090

Provided and run by:
Tru Caring Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Date of Assessment: 22 January to 7 February 2025. This was a responsive inspection of all 5 key questions triggered by our ongoing monitoring of the service. The service is a care at home service providing support to 60 older people living in their own homes. The provider had fostered a positive, person-centred ethos at the service, which focussed on delivering personalised care to people, in the local area where the service was based. The provider delivered safe and reliable care, which was organised around the needs of people and flexible when changes were needed. The registered manager was organised, competent and dedicated to their role. They had implemented effective governance systems and processes, where senior staff were delegated key tasks, specific to their skills and knowledge. There were sufficient numbers of staff in place, who received appropriate training and ongoing support in their role. People’s care was assessed and reviewed to ensure that it reflected their needs, promoted their independence and respected their choices. There were systems in place to protect people from the risks of suffering abuse and promote learning from incidents. Risks to people in relation to the delivery of care, medicines management and specific health conditions were assessed and reduced. This helped to ensure people and staff were kept safe from coming to harm. Staff were knowledgeable in their role and spoke positively about working for the provider. People told us that staff asked for their consent before delivering care and that they had formed positive and trusting relationships with staff.

12 September 2017

During a routine inspection

Tru Caring is a domiciliary care service is a small family run business providing care and support for people living in their own homes. They provided approximately 450 hours of care to 52 people at the time of our inspection. The service provided support to both young and older people some of whom may be living with dementia. They also supported people living with physical disabilities and sensory impairment.

The inspection took place on the 12 and 14 September 2017 and was announced.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe because staff understood their role and responsibilities to keep them safe from harm. Staff had received training to deliver care safely and to an appropriate standard.

Staff had a good knowledge of the provider’s whistleblowing policy and procedures which meant they were able to raise concerns to protect people from unsafe care.

People were supported by staff who promoted their independence, respected their dignity and maintained their privacy.

Care plans reflected people's individual needs and preferences and were regularly reviewed to ensure that they continued to meet people's needs.

Risks to people had been assessed and reviewed regularly to ensure people’s individual needs were being met safely.

Recruitment processes were robust to make sure people were cared for by suitable staff. There were sufficient numbers of staff deployed to meet people’s needs and to keep them safe from harm.

Staff understood the requirements of the Mental Capacity Act 2005 and their responsibilities to ensure that people who were unable to make their own decisions about their care and support were protected.

There was an effective complaints system in place. People told us they were confident to raise any issues about their care and that they would be listened to and addressed.

People told us the service was well-led and managed by an effective and organised management team.

Systems were in place to monitor and improve the quality of the service provided.