Spring Lake

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were patient, caring and attentive. Feedback indicated people were treated with kindness and respect. Staff had established positive and caring relationships with people they supported and their family members which helped them deliver person centred care and meet their individual needs. Staff knew people's routines and over time had got to know things people liked.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to make choices about their care and support where possible. People’s families were consulted and people were encouraged and supported to go out into the community. A family member told us, “[My family member) is really happy. They like going out and gets an opportunity to do this. I always check before I visit the home that they will be there.”

Staff had established positive and caring relationships with people they supported and their family members. This helped them deliver person centred care and meet people’s individual needs. Staff knew people's routines and what they liked. Staff promoted people’s independence and encouraged them to do as much as possible for themselves.

People's individual needs and preferences were respected and understood by staff. On the day of our site visit, we observed 4 people were supported to go out to the shops and for lunch. People appeared to be excited to go out and there was positive interaction between people and staff as they prepared to go out. We observed 2 other people engage in activities in the home with staff which included exercises. Staff engaged with people in a meaningful manner and people appeared to be comfortable in the presence of staff. We observed a person communicate with a member of staff with hand gestures to explain what they wanted to do that day. The staff member was patient and caring in their response and was able to respond and communicate with the person appropriately.

Systems were in place to help encourage people to maintain their independence as much as possible, in various aspects of life and daily activity. People’s independence levels were recorded in their care plans so staff knew where they needed assistance. This helped ensure staff had the information they needed to meet people's needs. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.