16 September 2022
During an inspection looking at part of the service
Everyday is a domiciliary care agency that provides personal care to people living in their own houses and in specialist housing. It provides a service to older adults, including people living with dementia and younger disabled adults. This service provides care and support to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. People's care and housing are provided under separate contractual agreements. The Care Quality Commission does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service. There were 300 people using the service at the time of inspection.
People's experience of using this service and what we found
People were looked after safely by familiar, trusted staff who arrived on time. People and relatives consistently praised staff for their diligence, patience and their caring approach.
Staff worked together well to keep people safe, for instance covering shifts when needed. Staff worked hard as a team.
Risks to people's health and safety were assessed and regularly reviewed. These assessments were person centred and detailed, with input from external specialists when needed.
Staff were recruited safely. Their competence was regularly assessed and there was a range of refresher training in place.
Medicines were administered safely. The registered manager had regard to good practice and was responsive to feedback.
Staff were trained to use PPE appropriately.
The provider had safeguarding and whistleblowing training, policies and systems in place. Staff were comfortable raising concerns if they needed to.
The registered manager demonstrated lessons learned from previous incidents and an open approach when a mistake was made.
The registered manager and other senior staff demonstrated the strong auditing and governance arrangements in place. Accidents, incidents and safeguarding concerns were all recorded, analysed and reflected on at individual staff level and taken to board meetings where there was learning to share.
Feedback from people, relatives and external agencies was positive regarding the leadership of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 29 January 2018)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.