Medisec Ambulance Service Limited

Updated 10 January 2022

Medisec Ambulance Service is provided by Medisec Ambulance Service Limited. The service opened in 2011. It is an independent ambulance service based in Southampton, with hubs in Swindon, Fleet, Basingstoke and Whiteley. The service primarily serves the communities of the Southampton area providing bariatric, secure and patient transport service transfers. The service has had a registered manager in post since December 2011.

Medisec Ambulance Service Limited is registered to provide the regulated activity;

• Transport services, triage and medical advice provided remotely.

This service has been inspected four times since it registered in 2011. At the previous inspection in 2019, the service was rated as good overall with no requirements.

Updated 10 January 2022

This was a comprehensive unannounced inspection. Our rating of this service stayed the same.

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.

• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients.

• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.

• Leaders ran services well. Staff understood the service’s vision and values, and how to apply them in their work. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services.

However:

• The service did not protect the personal information of previous employees.

• The service base was cluttered with equipment, which may pose a health and safety risk to staff.

• The service did not seek opinions and feedback from staff.

Updated 10 January 2022

See summary at the beginning of the report.