Updated 22 May 2024
Date of assessment 3 July 2024 to 15 July 2024. Bramcote Hills Care Home is a ‘care home’ providing nursing and personal care to older people and people living with dementia. At the time of the assessment, the service was supporting 49 people with their personal care needs. Bramcote Hills was last rated Good (published 21 November 2022). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and rating characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We assessed 24 quality statements from the safe, effective, caring, responsive and well-led key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these quality statements indicated areas of concern since the last inspection, therefore our overall rating changes to inadequate. We found six breaches of the legal regulations in relation to person centred care, dignity and respect, need for consent, safe care and treatment, staffing and governance. We found evidence the service did not provide adequate staffing levels to ensure care was carried out in a safe and effective way. People were not always protected from neglect and harm or provided with person centred care. The provider did not have clear processes and systems in place to have robust oversight of the service to identify risks or concerns meaning necessary improvements could not be made to the care people received. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.