Lanehouse Road Dental Surgery

Updated 21 May 2024

We carried out this on-site announced assessment on 23 September 2024. We found the practice had met regulations all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Lanehouse Road Dental Surgery is in Stockton-on-Tees and provides NHS and private dental care and treatment for adults and children. The practice is a foundation training practice. Foundation training practices are selected and approved by the local deanery to provide support and supervision for newly qualified dentists. There was step-free access to the practice and car parking spaces were available near the practice. The practice had 4 treatment rooms. During the assessment we spoke with 3 dentists, 3 dental nurses and the practice manager.

Updated 21 May 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Amazing dental practice and kind staff”, “Managed to get an appointment really quickly when I was in pain” and “Amazing practice, lovely staff and clean facilities”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.