We carried out a review of the data available to us about Vascular Studies Room on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vascular Studies Room, you can give feedback on this service.
Vascular Studies Unit is operated by Independent Vascular Services Limited. The service opened in May 1999 and delivers vascular investigations to NHS trusts and independent hospitals. There are eight locations across the North West of England.
This service is in the diagnostic imaging department of a hospital in Bury, North Manchester. The service provides vascular ultrasound services for adults and very rarely children and young people. The service has two scanning rooms and a shared waiting area.
The service delivered 6555 scans for the period April 2018 to March 2019.
We inspected this service using our comprehensive inspection methodology. We carried out the short announced part of the inspection on 1 August 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we rate
We had not rated this service before. We rated it as Good overall.
Staff received and kept up-to-date with their mandatory training.
Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it.
The service controlled infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection. They kept equipment and the premises visibly clean.
The design, maintenance and use of facilities, premises and equipment kept people safe. Staff were trained to use them. Staff managed clinical waste well.
Staff knew about and dealt with any specific risk issues.
The service had enough staff with the right qualifications, skills, training and experience to provide the right care and treatment.
Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date, stored securely and easily available to all staff providing care.
The service managed patient safety incidents well. Staff recognised incidents and near misses and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and the wider service. When things went wrong, staff apologised and gave patients honest information and suitable support. Managers ensured that actions from patient safety alerts were implemented and monitored.
The service provided care and treatment based on national guidance and evidence-based practice. Managers checked to make sure staff followed guidance.
Staff monitored the effectiveness of care and treatment. They used the findings to make improvements and achieved good outcomes for patients. The service had been accredited by
Staff were experienced, qualified and had the right skills and knowledge to meet the needs of patients.
Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
Staff gave patients and those close to them help, emotional support and advice when they needed it.
Staff made sure patients and those close to them understood their care and treatment.
Managers planned and organised services, so they met the changing needs of the local population.
The service was inclusive and took account of patients’ individual needs and preferences. Staff made reasonable adjustments to help patients access services. They coordinated care with other services and providers.
People could access the service when they needed it and received the right care promptly. Waiting times from referral to treatment and arrangements to admit, treat and discharge patients were better than national standards.
Staff understood the policy on complaints and knew how to handle them.
Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They were visible and approachable in the service for patients and staff. They supported staff to develop their skills and take on more senior roles.
The service had a vision for what it wanted to achieve and a strategy to turn it into action.
Staff felt respected, supported and valued. They were focused on the needs of patients receiving care.
Leaders operated effective governance processes, throughout the service and with partner organisations. Staff at all levels were clear about their roles and accountabilities and had regular opportunities to meet, discuss and learn from the performance of the service.
Leaders and teams used systems to manage performance effectively.
However
The service’s complaints policy did not set out the process for how self-funded patients could complain.
Ann Ford
Deputy Chief Inspector of Hospitals (North)
The person we spoke with told us it was the first time they had used the service and they were happy with the way the procedure was carried out.
They told us that they felt safe and had no concerns about the service they received and that the staff were very helpful and friendly. They also told us they felt safe around the staff and that the staff acted professionally.
The people we spoke with told us they were happy with the services provided. One person told us they were referred that morning for an emergency appointment and were seen almost immediately.
The people we spoke with told us they felt the treatment room and scanning equipment were clean and well maintained. They told us they were happy with the staff and that the staff were very knowledgeable, friendly and courteous.
The people we spoke with told us they did not have any concerns about the service they received and told us they would contact the hospital or the NHS Patient Advice and Liaison Service (PALS) if they had any concerns.