- Care home
Clifton View Care Home
Report from 8 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 17 September to 15 October 2024. Clifton View Care Home is a ‘care home’ providing personal care and support to older people and people living with dementia. Clifton View is set over three floors. The first-floor hosts short stay reablement beds. These beds are commissioned by a local NHS healthcare provider. At the time of the assessment, the service was supporting 67 people with their personal care needs. Clifton View Care Home was last rated requires improvement (published 5 July 2023). The report was published following CQC’s old inspection approach using key lines of enquiry, and ratings characteristics. This assessment was completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We assessed a total of 17 quality statements from the safe, effective, and well-led key questions and found some areas of concern which we raised with the nominated individual and registered manager. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We have identified breaches in relation to safe care and treatment, staffing, and governance. Safety risks to people were not always managed robustly in relation to falls risks for people. The provider had not always deployed sufficient numbers of staff at all times, to support people with their identified needs. Some equipment and areas of the environment posed a risk to people. There were shortfalls in the governance, management, and accountability arrangements at the service. We have asked the provider for an action plan in response to our concerns.
People's experience of this service
People and their relatives told us they felt safe at the service and felt they could raise concerns if they needed to. Some people felt communication could be improved at the service. People and their relatives told us the management and staff team were kind, caring and respectful towards them. People and their relatives told us their independence was promoted, and no unlawful restrictions were imposed upon them. People and their relatives told us they were involved in planning their care and this was provided in the way they wished. People and their relatives told us the service ensured they were able to participate in activities and be engaged with the local community. People and their relatives told us their health and social care needs were met, and the service worked well with other agencies to ensure this happened in a timely manner.