About the service Sycamore House provides personal care for up to five people with learning disabilities or autistic spectrum disorder. At the time of our inspection there were four people living at the service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People's experience of using this service and what we found
Systems were in place to ensure people were protected from abuse and investigate any concerns. Risks linked to people's care were considered and monitored. Environmental risks were considered. Staff recruitment was robust and people received care from staff who knew them well and had relevant experience. People were supported appropriately with their medicines.
People's care was based on an assessment of their needs and their choices. Staff had access to a range of training and support. People were supported to regularly access health care service to maintain their wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had regard for the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
People were well supported by staff who had a good understanding of their individual needs and preferences. People were supported to make day to day decisions and given meaningful opportunity to participate in care decisions. People's privacy and dignity were respected and supported.
People's care plans were person centred and contained detail about how they should be supported, and we witnessed staff following this guidance. Staff understood people's communication needs. People were supported to engage in a range of individual and group activities. There had been no recent formal complaints recorded. Information on people's end of life choices were recorded, as appropriate.
Staff and management were focussed in trying to ensure care and support was based on people's individual needs and personal choices. Staff felt supported and said management were always available. Appropriate checks and quality audits were undertaken. People’s views were sought to help improve the service.
Rating at last inspection and update
The last rating for this service was Good (published 19 April 2017)
Why we inspected: This was a planned inspection based on the rating of the service at the last inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.