Updated 14 March 2024
Date of Assessment 10 April 2024 to 11 July 2024. We visited the provider’s head office on 10 April 2024 and The Reeds on 24 April 2024. The Reeds is a care home, providing support to people with learning disabilities or autism. At the time of the assessment, there were 8 people living at the care home. The inspection was prompted in part due to multiple concerns received about the staffing levels, management of risk and safeguarding, the environment, staff’s ability to provide safe care in line with best practice and governance in the care home. A decision was made for us to inspect and examine those risks. During our assessment we found people’s needs were being met and could find no direct evidence to corroborate the concerns raised. People were safeguarded from abuse and staff knew how to raise concerns. Risks to people were identified and support was planned to keep people safe. However, staff were not always vigilant about following risk management plans. We found a breach of the legal regulations in relation to the lack of review of environmental restraints used to safeguard people from harm. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.