23 January 2024
During an inspection looking at part of the service
Bentley Manor is a residential care home providing regulated activities of accommodation for persons who require nursing or personal care and treatment of disease, disorder or injury. The service provides support to older people, people living with dementia, people with mental health needs and people with a physical disability. At the time of our inspection there were 73 people using the service. The service can support up to 80 people. Bentley Manor accommodates people in one adapted building set out over 2 floors.
People’s experience of using this service and what we found
People living at the service told us there were enough staff to meet their needs and this was observed during the inspection. However, we received mixed feedback from staff on the staffing levels in one area of the service. The registered manager reviewed the staffing levels in this area during the inspection and deployed an additional staff member permanently.
Medicines were managed safely and risks relating to people and the environment were assessed and monitored. The service appeared clean and infection prevention and control measures were in place to keep people safe. Staff understood the importance of safeguarding, and people told us they thought the service was safe.
People’s needs and choices were assessed and recorded clearly in their care plans. People received care and support inline with their changing needs and were able to exercise choice in their daily lives. People’s consumption of food and fluids were recorded where appropriate, and people spoke positively of the food offered. Staff completed a range of mandatory training and training specific to the needs of the people they supported. Staff supported people alongside external health professionals to ensure their needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives praised the staff approach to providing care and support. Staff felt valued and listened to by the management team and were confident in raising concerns should they need to. Auditing and quality monitoring was effective and there were a range of meetings taking place which evidenced the involvement of staff, people and their relatives. The provider evidenced good partnership working and continuous learning and improving care.
Rating at last inspection
The last rating for this service was good (published 10 September 2018).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of accidents and incidents. This inspection examined those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective and well led sections of this full report.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘All inspection reports and timeline’ link for Bentley Manor on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.