Updated 12 November 2019
Updated 12 November 2019
Updated 12 November 2019
We carried out an announced comprehensive inspection at Dr Wayne Cottrell on 25 September 2019. CQC previously inspected the service on 2 August 2018 and asked the provider to make improvements namely:
We checked these areas as part of this comprehensive inspection and found these issues had been addressed.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Dr Wayne Cottrell some services are provided to patients under arrangements made by their employer or an insurance provider with whom the patient holds an insurance policy (other than a standard health insurance policy). These types of arrangements are exempt by law from CQC regulation. Therefore, at Dr Wayne Cottrell, we were only able to inspect the services which are not arranged for patients by their employers or an insurance provider with whom the patient holds a policy (other than a standard health insurance policy).
The Provider is subject to a condition of registration to have a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider did not have a registered manager at the time of the inspection. The provider had notified the Care Quality Commission of the absence of the registered manager. The Care Quality Commission had received an application from an individual to become the registered manager at the provider and was processing this.
We also asked for CQC comment cards to be completed by patients prior to our inspection. We received 68 comment cards. All the comments were positive. The comments emphasised the convenience of the service. It was easy to get appointments; the on-line booking system was easy to use. Patients spent little time waiting to be seen. The staff were good listeners, were caring and professional.
Our key findings were:
We saw the following outstanding practice: