Background to this inspection
Updated
21 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 24 hours’ notice of the inspection. This was because we needed to make sure someone would be present at the office.
Inspection activity started on 24 January 2020 and ended on 31 January 2020. We visited the office location on 24 January 2020.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We used the information the provider sent to us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We contacted the local authority and Healthwatch for information they held about the service to help us plan our inspection. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.
During the inspection
We went to Cross Penny Court where the service is based and inspected records held securely within the registered managers office. We gained consent from one person to visit them and talk with them about their experience of the care provided. We spoke with the registered manager, another registered manager who provides support to the service as required, a team leader and two members of the care staff. We looked at three care plans, training records, staff supervision, recruitment and quality assurance records, plus the complaints and compliments file.
After the inspection
We spoke with two relatives about the experience of the care provided to the people who lived at the service and examined further records.
Updated
21 February 2020
About the service
Yourlife Bury is a domiciliary care agency providing care to people at Cross Penny Court only at the present time. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection three people were receiving personal care and support from the service.
People’s experience of using this service and what we found
The service provided reliable and regular staff to support people with their assessed needs, Staff knew about safeguarding and abuse from their induction and on-going training. Each member of staff had planned supervision, training and a yearly appraisal to discuss their work and plan their career.
Each person had a risk assessment which explained the risk to their health in detail and how staff were to assist them to keep safe. People at the service managed their own medicines but staff were trained to administer prescribed medicines should the need arise.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were asked for their views about and were involved in the planning of their care. People’s care records were individualised and contained information about their interests, history and how they wished their care to be provided.
The service worked well with other agencies such as doctors to ensure people’s needs were met. People were supported to make and attend appointments with healthcare professionals where this was part of their agreed care plan.
The service had a complaints policy and procedure which was provided to people when they commenced using the service. Staff we spoke with told us about how they treated people with care, dignity and respect. This was confirmed by relatives plus compliments that had been recorded about the service.
The service had a senior staff on-call service system in operation which people using the service and staff could call upon at anytime for assistance. The registered manager continued to have a quality assurance system in place which identified areas for development and improvement. People were given an opportunity to feedback their views on the service and their comments were acted on.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 17 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.