27 November 2012
During a routine inspection
People said they felt safe using the service and knew who to go to if they had any concerns. One person said, 'There was information about making a complaint in the pack I was sent but I didn't need it ' the care I got was fantastic.'
People told us the staff were knowledgeable and professional. One person said, 'The consultant seemed very experienced and trustworthy. I'm glad I went to him.' Another person said, 'Everybody there, all the staff, were excellent. I couldn't fault any of them.'
People also told us the staff were polite and friendly and put them at ease. One person said, 'The nurse kept me talking during the operation to keep me occupied while they were doing the surgery. She was very good and kept me calm.'
People said they had the opportunity to comment on the quality of the service they received. They told us they received a questionnaire after their surgery had been carried out. One person said, 'I was happy to complete this and let IHG know that I was satisfied with the operation I had had.'