- Dentist
Richmond Hill Orthodontics Limited
Report from 18 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site, announced assessment on 22 August 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The provider has 3 practices and this report is about Richmond Hill Orthodontics Limited. The practice is in the London Borough of Richmond upon Thames and provides NHS orthodontic dental care and treatment for adults and children. At the time of our assessment, the dental team included 3 specialist orthodontists, 3 dentists, 6 qualified dental nurses, 1 trainee dental nurse, 6 orthodontic therapists, 2 treatment coordinators, 3 practice managers and 6 receptionists. The practice had 4 dental chairs. During the assessment we spoke with 2 dentists, 2 dental nurses, 2 orthodontic therapists, 1 receptionist and 1 practice manager.
People's experience of this service
During our assessment, we saw feedback from 10 patients all of which was positive. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.