Updated 18 November 2021
Elite Surgical is a private clinic specialising in plastic and cosmetic surgery related pre and post-operative consultations.
The provider Elite Surgical Limited is registered with the Care Quality Commission (CQC) to provide the following regulated activities:
Surgical procedures
Treatment of disease, disorder or injury
The registered location 16 St Peters Road, Harborne, Birmingham B17 0AS is a residential property and no patient consultations take place here. For patients who choose to have a face to face consultation and then have surgery, this is carried out within the surgical facilities at private hospitals where the doctor has practising privileges.
The provider has a basic service level agreement in place, for the use of staff and facilities, with all the private hospitals from where patients can have consultations and surgery.
The provider delivers regulated activities and has practicing privileges at private hospitals in Birmingham, Manchester and London. These locations are independently registered and inspected with CQC and were not visited as part of this inspection.
The clinic is open from 9am to 6pm Monday to Friday. The team consists of a consultant surgeon and two part-time administrative staff who make patient appointments on the phone. They do not see patients face to face.
Patients can make an enquiry or book an appointment by telephone or by using the contact us form on the website.
When the clinic is closed there is a telephone answering service Monday to Friday 6pm to 9pm and on Saturday and Sunday between 10am and 5pm. Outside of these hours for post-operative advice patients can call the relevant private hospital. In an emergency, patients are advised to call 999 or attend the accident and emergency department.
How we inspected this service
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Requesting evidence from the provider before the inspection.
- A short site visit
- Conducting staff interviews using video conferencing
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.