The Care Quality Commission
  • Hospital
  • Independent hospital

Manchester

Overall: Good read more about inspection ratings

26 Davyhulme Road East, Stretford, Manchester, Lancashire, M32 0DW (0161) 860 6161

Provided and run by:
Ultrasound Northwest Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Manchester on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Manchester, you can give feedback on this service.

12 May 2022

During a routine inspection

  • The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse, and managed safety well. Staff completed and updated risk assessments for each patient and removed or minimised risks. The service controlled infection risk well. All areas within the service were visibly clean. The service understood how to manage safety incidents and learned lessons from incidents shared with the service.
  • Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of service users and had access to good information. Key services were available to suit service users' needs.
  • Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to service users, families and carers.
  • The service planned care to meet the needs of local people, took account of service users’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for an appointment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of service users receiving care. Staff were clear about their roles and accountabilities.

20 December 2012

During a routine inspection

During our inspection, as well as speaking with people who used the service and with their families and staff members, we also looked at records and observed the care and treatment people received.

People using the service told us:

'They reassured me right from the beginning.'

'As parents it was great to be part of the experience, they even made me a cup of tea.'

'We understood everything they were telling us, it was fine.'

We observed staff interacting with people, describing the process in language which was easy to understand.

Staff were polite and courteous to people throughout their appointment. In reception people were welcomed and engaged quickly.

The manager told us: 'It is important to us that people have a good experience and know what to expect when they arrive. This is why we send out text messages on the day of the appointment, to remind people of what they need to do before they arrive.'

Staff were empathetic in their approach to providing people with difficult results. A staff member told us: 'You have to be honest with people and upfront, 'I'm really sorry but from what I can see'..' explain in an empathetic way and give people time to absorb what you are saying.'

Staff were suitably qualified and registered with the Health Professional Council.

Systems were in place to gather the views and experience of people using the service, which include verbal feedback and the use of social network sites such as Facebook.