1 December 2023
During an inspection looking at part of the service
Caremark (Broxtowe & Erewash) is a domiciliary care agency providing the regulated activity of personal care. The service provides support to adults of all ages, people living with dementia, and people who have learning or physical disabilities. At the time of our inspection there were 123 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of the service and what we found:
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Right Support
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however the policies and systems in the service did not always support this practice. We have made a recommendation the provider reviews people’s mental capacity assessments and best interest decision documentation.
Right Care
The service was not able to fully demonstrate how they were meeting some of the underpinning principles of Right Support, Right Care, Right Culture. The service had not always ensured staff had the skills, knowledge and experience to deliver effective care and support. We found care plans to contain personalised information on risks which affected people's daily lives. People were supported to receive their medicines safely and there were sufficient numbers of suitable staff.
Right Culture
The provider did not have an effective governance system in place to identify issues we found on inspection. However, the provider promptly addressed our findings and sent us an action plan. People and staff spoke positively about the culture of the service and the service had supported people to achieve positive outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good published 10 September 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe, and well-led. During the inspection we found there was a concern with mental capacity assessments and staff training so we widened the scope of the inspection to include the key question effective.
For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
Enforcement and Recommendations
We have identified breaches in relation to staffing in respect of training and the management of governance systems at the service. We have also made a recommendation that the provider reviews people’s mental capacity assessments and best interest decision documentation.
Please see the action we have told the provider to take at the end of this report.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.