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4passioncare

Overall: Good read more about inspection ratings

Unit 20, Orton Enterprise Centre, Bakewell Road, Peterborough, PE2 6XU 07834 169940

Provided and run by:
4Passion Care Ltd

Latest inspection summary

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Background to this inspection

Updated 5 April 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be able to support the inspection and provide us with information we requested.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. Inspection activity started on 07 March and ended on 14 March 2022.

We spoke with the two people who used the service and one relative about their experience of the care provided. We spoke with the two members of staff currently providing care, one of whom is also the registered manager.

We reviewed a range of records. This included care records. We looked at files in relation to recruitment and training. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 5 April 2022

About the service

4passioncare is a domiciliary care agency providing personal care support to three people living in their own homes. Personal care is help with tasks related to personal hygiene and eating, we also consider any wider social care provided.

People’s experience of using this service and what we found

Although there was a process for completing risk assessments not all risks to people had been identified and assessed. Staff had completed safeguarding training but not all staff were fully aware of the procedure to follow if they suspected someone may have been harmed.

Effective recruitment procedures were being followed to ensure that the right people were employed.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy and dignity was respected. People, and their relatives, were involved in making decisions about the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.

Staff received training, supervision and support so that they could do their job well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an effective quality assurance process in place that identified areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 July 2016 and this is the first inspection. (For a number of years the agency was not providing a regulated service).

Why we inspected

This was a planned inspection based on the date of registration with the CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.