We spoke with four people who used the service and they told us that the treatment and care they received at the clinic was good. They told us that their consultant had given them lots of information about their condition and the treatment options available to them. They also said that the risks and benefits of the treatment had been explained and they were able to make an informed choice that suited their needs. One person told us that they had 'travelled a long way' to attend the clinic. This was because they received 'expert advice' from the clinic about their condition and the treatments available to them.
Another person told us that they had to have a diagnostic test to find out more about their condition. They told us that the risks of having the test had been fully explained to them. They also told us that the results of the test had been discussed with them and that this had helped them to understand their condition and the treatment that best suited their needs.
The people we spoke with also said that they had received copies of letters that staff had sent to other health professionals regarding their care. This was to keep them fully informed at all times of what was happening about their treatment. They also told us that they had received written information about any fees they needed to pay for their treatment before they attended the clinic.