4 February 2014
During a routine inspection
We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. One relative told us, 'I work with them to do the support plan for my son. I am fully involved as I need to be part of this and I am.' Another relative said, 'I feel involved in my daughters care. I am involved in reviews and the staff listen to what I want.'
Relatives we spoke with told us they were happy with the service their relative received and how staff cared for them. One relative said, 'My son is more than happy. He is delighted and gets very excited when they come.' Another relative told us, 'They provide excellent care. I am very happy with the service.'
People were protected from the risk of infection because appropriate guidance had been followed.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
There was an effective complaints system available.