Midhurst Road Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Feedback was sought from people and relatives and used to improve outcomes for people. People received support in line with their preferences. People were involved in the running of the home, choice of meals and choice of activities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff respected people's equality and diversity. Staff explored each service users specific needs and preferences during meetings. Staff received training in a range of subjects, including communication, person centred care, oral care and dementia. Staff had access to people's care records via hand held devices and staff recorded all aspects of people's care through an online system. One staff member said, "Everyone is encouraged to participate in the activities."

People were involved in the running of the home, records evidenced people had been involved in choosing meals, activities and refurbishments. The service provided information to people who had a disability, impairment or sensory loss that they could easily read or understand and with support. For example, feedback was sought from people using an easy to read survey, this enabled people to give their feedback about their care.

We received mixed feedback from people and relatives. However, most people and relatives told us they felt listened to. Feedback was sought from people and relatives and used to improve outcomes for people. Feedback evidenced people and relatives were overall positive and happy with their care and support. People received support in line with their needs and wishes, for example, 1 Service user used flash cards to assist their communication and we observed a singer ensuring all people were included in the activity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.