About the service: Wrekin Villa is a ‘care home’ registered to accommodate up to five people. At the time of this inspection the service was providing accommodation and personal care to five people with mental health care needs.People's experience of using this service:
People told us staff fully understood their needs and were very kind and caring. People’s individuality was promoted and staff had an excellent approach to raising awareness of dignity and cultural issues.
People felt safe and support was of a high standard.
Staff could recognise and report suspected abuse or poor practice. Managers were aware of the process to follow should an allegation be made.
People received appropriate support to receive their medicines as and when they needed them.
Risks to people were assessed and procedures were in place to help keep people safe.
People were protected from the risks associated with the control and spread of infection.
Staff understood the importance of ensuring people's rights were understood and protected.
People’s individuality and diversity was celebrated.
People were supported to live independent lives with appropriate support where required.
People's health care needs were monitored and responded to promptly with cooperation and support from health and social care professionals.
There were sufficient staff to meet people’s needs flexibly. Staff were well supported and very well trained.
Support was very personalised to meet individual’s individual needs.
People had opportunities to engage in activities that gave them a sense of self-worth and achievement.
People were confident that complaints would be addressed and they could talk to staff or managers about anything. Formal processes were in place should a person wish to raise a complaint.
People were very satisfied with the quality of the service provided and feedback from relatives, and visiting professionals was very positive.
Quality checks and audits enabled the registered manager to ensure the service provided effective, safe and responsive care.
The management of the service was approachable and proactive to ensure the service met the needs of the people they supported.
The service had good community links that promoted inclusion.
Rating at last inspection: The service was rated Good at the last inspection in August 2016.
Why we inspected: This was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk