28, 30 November 2012
During a routine inspection
During this inspection we spoke, over the telephone, with three people who used the service, and two people's relatives. People we spoke with told us they were involved in making decisions about how their care was provided. One person said,' The staff are very good. They always check with me to make sure they are doing what I want them to do.' People spoke positively about the regular workers who attended them. One person said, 'The girl that I regularly get is smashing.' Another person said, 'The staff are good, they get to know you very well.'
However people told us there were times when they were not told in advance which workers would be visiting and they received workers who they had not met before and did not know their care needs.
We found shortfalls in the planning and provision of care. We found both records relating to people's care, and those relating to the management of the service were inadequate.
There were enough qualified, skilled and experienced staff to meet people's needs and the provider had taken steps to protect people from the risk of abuse.