Archived: Hanley Primary Care Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Hanley Primary Care Centre on 12 July 2017. The practice had been taken over by AT Medics in August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• The results of the national GP patient survey showed that patients were satisfied with the practice.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvement are:

• Look at ways to improve the scores of the national GP patient survey.

• Continue to work towards achieving the end of year QOF targets.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice