8 October 2012
During an inspection looking at part of the service
We found non compliance in outcome 1; People's views and experiences were not always taken into account in the way the service was provided and delivered in relation to their care.
Outcome 4; We found some people were not always receiving appropriate care and support that met their needs.
Outcome 7; People who used services were not protected from the risk of harm because the provider had not taken reasonable steps to ensure staff were suitably trained.
Outcome 14; People were cared for by staff who were not supported in a way which would allow them to carry out their role effectively.
When we visited again on the 8 October 2012 and we found the required improvements had been made.
We used a number of different methods to help us understand the experiences of people using the service. We spoke with people who live in the home and their relatives. We talked with the staff and the manager, looked at records, care files and observed practice.
People we spoke with generally told us the care was good and that staff were' nice'. One person told us 'they are lovely here they do whatever I need',' the care staff are lovely'.