23 March 2021
During an inspection looking at part of the service
Goyt Valley Carers is a domiciliary care agency. At the time of this inspection they were providing personal care support to 20 people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were consistently safe and protected from avoidable harm. We found the provider had implemented effective infection and prevention control measures in line with government guidelines around the COVID-19 pandemic. Risks to people’s safety were assessed and mitigated and people told us they felt the service was safe.
People and relatives told us the way the service is led is exceptional and distinctive with people and their relatives considered at all times. The provider had systems and processes in place to retain oversight of people’s care and ensure high standards were consistently met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published January 2020)
We received concerns in relation to infection prevention and control measures in place. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service remains good. We found no evidence during this inspection that people were at risk of harm. Please see the safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Goyt Valley Carers on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.