Cloverley Care Limited

Updated 21 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 27, 29 September and 1 October 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.

The inspection was completed by one inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

In addition we asked the local authority and Healthwatch for any information they had which would aid our inspection. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care services. We used this information as part of our planning.

We were not able to directly speak to anyone receiving services from Cloverley Care. However we did speak with four relatives, four care staff, the registered manager and director of care. We looked at the care and support plans for three people including assessments of risk and records of medicine administration. We confirmed the safe recruitment of two staff members.

Updated 21 October 2017

This inspection took place on 27, 29 September and 1 October 2017 and was announced.

Cloverley Care Limited was a newly established care provider supporting people in their own homes.

At this inspection they were providing personal care for six people.

A registered manager was in post and present at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the potential harm of abuse or ill-treatment as staff knew how to recognise and respond to such concerns. People were supported by enough staff to meet their needs and who arrived on time and stayed for the agreed length of time. People were assisted with their medicines safely by staff who were competent to do so.

The provider followed safe recruitment procedures when employing new staff members. Staff were well supported and undertook training relevant to those they assisted.

People were assisted by a staff team that knew them well. People had care and support plans that were personal to them and reflected their individual needs and preferences.

People had choice and control over their lives. Staff were aware of current guidance which directed their practice and people’s human rights were protected by the staff who supported them.

People received support from a staff team that was caring and compassionate. People had their privacy and dignity respected by those supporting them. People were supported by staff members when they needed comfort and support.

People and their relatives were encouraged to raise any concerns or complaints. The provider had systems in place to address any such issues raised with them.

The management team were approachable and supportive. People receiving services from Cloverley Care, and their relatives, felt any suggestions they made were valued by the provider.

Staff members felt respected as employees and their opinions and ideas were listened to by the provider. The provider had systems in place to monitor the quality of service and where necessary made changes to drive improvements.