During an inspection looking at part of the service
About the service
Tailormade Healthcare Head Office is a domiciliary care agency registered to provide personal care and support to people in their own homes. The service is registered to provide support to older and younger people, people with a learning disability or autistic spectrum disorder, people with dementia, people with mental health needs, and people with a physical disability and/or sensory impairment. When we inspected there were 8 people using the service.
At the time of the inspection the service provided a regulated activity to people with a learning disability and/or autistic persons. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.
People’s experience of using this service and what we found
Right Support:
Staff supported people to remain independent in their own homes and involved them in decisions about their care and support. A person said the provider and staff ‘are good and they listen to me’. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People had regular staff who were knew them well and were knowledgeable about their needs. Staff followed personalised care plans written in conjunction with people and their relatives to ensure the care was how they wanted it. A relative said, “It’s very rare to have such receptive managers and carers who respond to [family member’s] needs in such a caring manner.” Staff treated people with kindness and respected their privacy and human rights.
Right Culture:
The service was small and bespoke. It had a positive culture that was person-centred, open, inclusive, and empowering. The provider knew, valued, and supported all the people using it, their relatives, and staff. The service was well-managed, and people and relatives said they would recommend it for many reasons including ‘because they do everything they say they will do’ and ‘because of their compassion and attention to detail’. The provider carried out quality checks and made improvements where necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 2 February 2018).
Why we inspected
We received concerns in relation to staffing and people's care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed from good. We found no evidence during this inspection that people were at risk of harm from this concerns.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Tailormade Healthcare Head Office on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.