16 November 2021
During a routine inspection
We did not rate this service. This is because CQC does not apply a rating to independent laboratory services.
We looked at four key questions: is the service safe, effective, responsive and well led. We did not inspect caring as the service does not have direct contact or interaction with patients.
• There were enough staff with the right qualifications, skills, training and experience. The provider controlled infection risk well. All areas and equipment within the laboratory were clean and well-maintained. The design, maintenance and use of facilities, premises and equipment kept people safe. Staff completed risk assessments for each test carried out, and for equipment used and the environment. The provider had a system to monitor safety incidents and staff knew how to report incidents and near misses.
• Managers monitored the effectiveness of the service and made sure staff were competent. The provider ensured testing was based on national guidance and evidence-based practice. Staff worked well together and with their partners for the benefit of patients and the service. The service was available seven days a week with urgent cover available out of working hours and during busy times to support the requirement of the service.
• The provider planned and provided a service in a way that met the needs of referring clinicians. Facilities and premises were appropriate for the services being delivered. Referring clinicians could access the service when they needed it and received the laboratory results promptly. There was an annual user feedback survey which referring clinicians and external partners were invited to complete.
• Managers had the skills and abilities to run the service and were visible and approachable. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities. They used systems to manage performance effectively. Managers ran services well using reliable information systems and supported staff to develop their skills. The information systems were integrated and secure. Managers and staff engaged well with each other and there were positive, collaborative relationships with external partners.