The Care Quality Commission
  • Doctor
  • GP practice

Peacock Surgery

Overall: Good read more about inspection ratings

Castle Maltings Centre, Lower Street, Stansted Mountfitchet, Essex, CM24 8XG (01279) 813200

Provided and run by:
The Stansted Surgery

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Peacock Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Peacock Surgery, you can give feedback on this service.

11 July 2019

During an annual regulatory review

We reviewed the information available to us about Peacock Surgery on 11 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

20 December 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Stansted Surgery on 20 December 2017 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Some patients found it difficult to use the appointment system and reported that they were not able to access care when they needed it; however, the practice was aware of this and was changing the appointments structure from the New Year.
  • There was a strong focus on continuous learning, improvement and staff development at all levels of the organisation.
  • Prescription stationery was not always stored securely.
  • The practice had identified a low number of patients who were carers.

The areas where the provider should make improvements are:

  • Improve the identification of carers.
  • Improve security of clinical rooms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice