• Doctor
  • GP practice

Archived: Phoenix Surgery

Overall: Good read more about inspection ratings

Dunwich Drive, Toothill, Swindon, Wiltshire, SN5 8SX (01793) 600440

Provided and run by:
Dr. Peter Swinyard

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 3 July 2018

The provider, Dr Peter Swinyard, delivers all regulated activities from its sole location at:

Phoenix Surgery

Dunwich Drive

Toothill

Swindon

SN5 8SX

Tel: 01793 600440

Website: phoenixsurgery.com

Phoenix Surgery is located in Swindon, Wiltshire, and is one of 25 practices serving the NHS Swindon Clinical Commissioning Group (CCG) area. The practice has occupied its current, purpose-built premises since the 1990s, and is arranged over two floors. All patient services including nurse treatment and GP consulting rooms are located on the ground floor.

The practice has around 4,600 registered patients from an area surrounding the practice and Swindon town centre. The practice age distribution is broadly in line with the national average, with most patients being of working age or older.

The practice has a General Medical Services (GMS) contract to deliver health care services. GMS contracts are negotiated between NHS England and general practices for delivering medical services, and are the most common form of GP contract.

Phoenix Surgery provides the following regulated activities:

  • Treatment of disease, disorder or injury
  • Surgical procedures
  • Diagnostic and screening procedures
  • Family planning
  • Maternity and midwifery services

The provider, Dr Peter Swinyard (male), is registered with the Care Quality Commission as a single-handed practice, and there are two salaried GPs (both female). The extended clinical team consists of a nurse, a nurse manager, a phlebotomist, and a Health Care Assistant (HCA). The practice and assistant practice managers are concerned with the day-to-day running of the practice, along with administrative, secretarial and reception staff.

89% of the practice population describes itself as white, and around 11% as having a Black, Asian and Minority Ethnic (BAME) background. A measure of deprivation in the local area recorded a score of 6, on a scale of 1-10. A higher score indicates a less deprived area. (Note that the circumstances and lifestyles of the people living in an area affect its deprivation score. Not everyone living in a deprived area is deprived and not all deprived people live in deprived areas).

Phoenix Surgery is open from 8am to 6.30pm, Monday to Friday, and the practice will take calls during these times. Routine GP appointments are generally available from 8.30am to 12.30pm and 2.30pm to 5.30pm, Monday to Friday.

The practice has opted out of providing Out-Of-Hours services to its own patients. Outside of normal practice hours, patients can access the NHS 111 service, and an Out-Of-Hours GP is available at Swindon Walk-In Centre. Information about the Out-Of-Hours service was available on the practice website, in the patient registration pack, and as an answerphone message.

Overall inspection

Good

Updated 3 July 2018

This practice is rated as Good overall. (Previous inspection 16 September 2015 – Requires Improvement).

The key questions are now rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection of Phoenix Surgery on 11 January 2017. Overall the practice was rated as requires improvement. The comprehensive report for the January 2017 inspection can be found by selecting the ‘all reports’ link for Phoenix Surgery on our website at www.cqc.org.uk.

Following the inspection on 11 January 2017, the provider sent us an action plan that set out the actions they would take to meet the breached regulations. We then carried out an announced follow-up comprehensive inspection at Phoenix Surgery on 29 May 2018, to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 11 January 2017.

This report covers the announced follow-up comprehensive inspection on 29 May 2018. We found the provider had made improvements since our inspection on 11 January 2017. The information we received enabled us to find the provider was meeting the regulations that it had previously breached for safe, effective and well-led services.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • The provider should continue to make efforts to increase the programme coverage of women eligible to be screened for cervical cancer.
  • The provider should review arrangements for registering patients with diabetes, and increasing awareness and uptake of childhood immunisation vaccinations, so that these indicators are comparable with key indicators.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice