SJW The Wright Care

Updated 6 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Inspection team: One inspector and an Expert by Experience carried out this inspection. An Expert by Experience is someone who has used or supported someone to use this type of service for older people in the community.

Service and service type: SJW The Wright Care is a domiciliary care agency which provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the owner and Nominated Individual of the service.

Notice of inspection: We gave the service 48 hours’ notice of the inspection visit because we needed to be sure someone was at the office location.

What we did: Before inspection we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as serious injuries or death; and we sought feedback from the local authority and professionals who work with the service. We used the information the provider sent to us in the Provider Information Return (PIR ). This is key information providers are required to send to us about their service, what they do well, and improvements they plan to make.

We spoke with 17 people who used the service, and their relatives, via telephone interview. We met with one relative to ask about their experience of the care provided. We spoke with five members of staff including the deputy manager, care co-ordinator, care quality assessor and two care workers. We also received feedback from four community health and social care professionals who work with the service.

We reviewed a range of records. This included four people’s care records, records relating to the management of the service and their policies and procedures.

Updated 6 April 2019

About the service:

SJW The Wright Care is a domiciliary care agency that provides personal care and support to people in their own property in the community. At the time of this inspection 24 people were using the service for personal care needs.

People’s experience of using this service:

The management team and staff were outstanding at caring and this was evident in the whole ethos of the organisation.

People received high quality person-centred care from staff who knew people exceptionally well. We received numerous accounts of how staff had gone above and beyond in their caring role.

The provider was especially flexible in meeting people’s rapidly changing needs to ensure they remained in their homes rather than in health or social care settings. The service ensured people’s families were supported too and feedback from them was very moving. Care plans were superbly written and ensured people received care and support exactly as they wished.

The service had developed excellent relationships with a wide range of community partners from the fire service to local charities and they played a very active role in ensuring older people were a valued part of their community.

People and staff told us they felt safe at the service. People received support to take their medicines safely. Risks to people's well-being were recorded and updated when their circumstances changed. Staffing was provided at safe levels that enabled people to go out and access the community when they chose to with support.

People's rights to make their own decisions were respected. People were supported to access healthcare services if needed. Staff received training according to their preferred learning style and appropriate skills and knowledge to deliver care and support in a person-centred way.

The service had a management team who had a clear vision about the person-centred care they wanted to provide. The service had a number of quality assurance systems in place and there was a focus on continuous development.

Rating at last inspection: Good (report published July 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.