We carried out an unannounced inspection at St James Medical Centre on 10 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as Good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for St James Medical Centre on our website at www.cqc.org.uk
Why we carried out this inspection/review
This inspection was focused on the management of access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector who spoke with staff on site. The inspection included a site visit. Interviews were carried out with all senior management and various reception and administrative staff.
We found that:
- Patients were happy with the appointments system at this service.
- People were able to access appointments in a timely way.
- The practice offered a range of appointment types.
- There were systems in place to support people who face communication barriers to access treatment.
- There were systems in place to monitor access to appointments and make improvements.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care