11 July 2022
During an inspection looking at part of the service
Whitfield is a residential care home providing personal care for up to 30 older people who may be living with dementia in one large adapted building. At the time of our inspection there were 27 people using the service.
People’s experience of using this service and what we found
People told us they felt safe living at the service. Relatives were confident staff knew their loved ones well and supported them in the way they preferred.
Potential risks to people’s health and welfare had been assessed and there was guidance in place for staff to mitigate the risks. Accidents and incidents were analysed to identify patterns and trends, actions taken had been effective in reducing the risk of them happening again.
Staff had been recruited safely, there were enough staff to support people in the way they preferred. Staff had received training appropriate to their role. People received their medicines as prescribed.
Checks and audits had been effective in identifying shortfalls and the action taken had been effective. People had been involved in making changes in the service and were supported to have visitors. The environment had been adapted to meet people’s needs.
People were supported to eat and drink to maintain a balanced diet and hydration. People’s needs were assessed and when their needs changed, they were referred to healthcare professionals for guidance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 31 December 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 18 November 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Whitfield on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.