About the service: • Harriet Court is a Housing with Care scheme with 40 flats. Personal care and support is provided to tenants who live in their own flats under a tenancy agreement with a housing association.
• At the time of inspection, 37 people were receiving personal care and support at Harriet Court.
For more details, please see the full report which is on the CQC website www.cqc.org.uk
People’s experience of using this service:
• People received person-centred care from a team of caring and dedicated staff
• Staff took time to get to know people and responded well to their care needs. Where possible, people’s preferences were met and they were encouraged to maintain their independence.
• Staff managed potential risks to people’s safety well.
• Staff were recruited and trained effectively to ensure people’s health and wellbeing was promoted.
• The service was well led and the manager created a very positive culture.
• People and relatives praised the staff who they said were friendly, attentive and supportive.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
• We have made a recommendation to ensure full compliance with the requirements of the Mental Capacity Act 2005.
Rating at last inspection:
• At the last inspection the service was rated Good. The report for this inspection was published on 14 September 2016.
Why we inspected:
• This was a planned inspection to check that this service remained Good.
Follow up:
• Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.