Weston Park Care Home

Updated 26 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Service and service type

Weston Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Weston Park is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used the service and 11 relatives about their experience of the care provided. We spoke with the nominated individual, manager, general manager, clinical manager, nursing and ancillary staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included care records and multiple medication records. We looked at staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

We continued to request, receive and review information remotely and sought clarification from the provider to validate evidence found.

Updated 26 July 2022

About the service

Weston Park Care Home (Weston Park) is a care home providing personal and nursing care for up to 103 people across three units. One unit specialised in providing care for people living with dementia.

People’s experience of using this service and what we found

Recruitment was now more robust, and improvements had been made to the management of medication. Governance was now more effective with robust systems in place to identify any areas of improvement needed.

Improvements had been made in respect of people’s nutrition. Our previous visit had found that action taken in response to weight loss and the recording food/fluid intake had not been consistent and had left people at risk. These had now improved.

People felt safe living at Weston Park and felt well supported by the staff team. They felt cared for and had their needs met. Relatives commented that standards of care had dramatically improved. Where relatives had issues relating to their relations care they felt listened to and were confident that the registered manager would address them.

People were generally happy with the care they received. They believed that the registered manager was committed to ensure that quality of care for all was improved and sustained. The registered manager had been transparent following the rating from our last report and, following that, had outlined a commitment to improve.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 24 February 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 24 February 2022. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from inadequate to good. This is based on the findings at this inspection.

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Weston Park on our website at www.cqc.org.uk.