Dewsbury Health Centre

People who used the service told us the staff explained everything to them and respected their wishes.

People who used the service told us they were given information and support regarding their care or treatment.

Appropriate recruitment checks were in place prior to the employment of staff. This meant the provider had taken steps to ensure the staff they employed were of good character and suitable people to work with vulnerable groups.

The provider had a system to regularly assess and monitor the quality of service that people receive.

On the day of our inspection we were unable to speak with people using the services however, we used a number of different methods to help us understand their experiences and this included reviewing patient opinion results, and the monitoring of concerns/complaints/compliments.

Comments on the Patient Opinion website about the Vasectomy service included;

'First class vasectomy service.' They said they found the staff to be, 'Caring, professional and personal.'

A person who had visited the CaSH service said they had received really good advice and would have no hesitation in revisiting the service should they have any more problems. The person said the staff were really nice, friendly, pleasant and good mannered.

The staff we spoke with showed a good awareness of the needs of the people who used the service.