This inspection initially took place on 31December 2014 and was unannounced. We arranged a return visit to the service on 6 January 2015 to complete this inspection.
Cranmer House provides accommodation and care for up to 20 people for relatively short periods of time. Most people staying at the service received respite or re-enablement care.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People were enjoying their stay at Cranmer House as staff provided the support and care they needed. Staff were kind and therefore they felt safe and cared for. The service offered people a choice of activities and meals. We saw that where people had a specific preference this was respected by staff.
Staff were knowledgeable about the support and care needs of people who used the service. They received the training they needed to carry out their roles safely and effectively. They felt supported by the manager and we saw they were encouraged to develop their skills. This then strengthened the quality of the service that was provided to people.
We saw that medicines were managed safely by staff, who had received the appropriate training in how to store and administer them to people.
The atmosphere was relaxed and friendly at the service and we observed people being supported in an appropriate and considerate manner by staff. Staff asked people if they needed assistance and chatted with the person as they provided support.
There were continual audits and assessments completed to ensure that the quality of the service was satisfactory and met people’s needs. Complaints were responded to appropriately, although these were few as people were encouraged to voice their opinions during their stay at the service.
This inspection initially took place on 31December 2014 and was unannounced. We arranged a return visit to the service on 6 January 2015 to complete this inspection.
Cranmer House provides accommodation and care for up to 20 people for relatively short periods of time. Most people staying at the service received respite or re-enablement care.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People were enjoying their stay at Cranmer House as staff provided the support and care they needed. Staff were kind and therefore they felt safe and cared for. The service offered people a choice of activities and meals. We saw that where people had a specific preference this was respected by staff.
Staff were knowledgeable about the support and care needs of people who used the service. They received the training they needed to carry out their roles safely and effectively. They felt supported by the manager and we saw they were encouraged to develop their skills. This then strengthened the quality of the service that was provided to people.
We saw that medicines were managed safely by staff, who had received the appropriate training in how to store and administer them to people.
The atmosphere was relaxed and friendly at the service and we observed people being supported in an appropriate and considerate manner by staff. Staff asked people if they needed assistance and chatted with the person as they provided support.
There were continual audits and assessments completed to ensure that the quality of the service was satisfactory and met people’s needs. Complaints were responded to appropriately, although these were few as people were encouraged to voice their opinions during their stay at the service.