About the service Twynham is a care to up to seven people who may be living with a learning disability or autism. At the time of our inspection there were seven people using the service.
People’s experience of using this service and what we found
Staff consistently commented additional permanent staff were needed in the home. However, they told us people’s needs were being met as the provider had employed regular agency staff. The registered manager told us they were in the process of recruiting staff.
People felt safe living at the service and relatives felt assured they were kept safe. Systems were in place to protect people from abuse. Staff we spoke to were aware of how to identify, prevent and report abuse. There were enough staff to keep people safe. Staff were safely recruited. There were plans in place for foreseeable emergencies.
Risks associated with people’s needs were assessed appropriately and managed. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed. We were assured that most infection prevention and control practices were in line with current guidance.
People were supported by staff who knew them well. Staff we spoke with were enthusiastic about their jobs and showed care and understanding both for the people they supported. People’s privacy and dignity was respected and promoted.
Effective procedures were in place in relation to infection prevention. Staff were trained in infection control and the home was clean.
Effective governance systems were in palace to regularly assess, monitor and drive improvement in the quality of care people received. People and relatives told us the service provide safe care that was supported by positive leadership.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service was rated good. The report was published on 8 January 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. We also inspected to the service because we received information of concern.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.