- Community healthcare service
Archived: Clacton Hospital
All Inspections
16 January 2014
During a routine inspection
We spoke with five patients and one relative during our inspection. One patient and their relative told us that the hospital was short of staff and it meant that they had waited up to 30 minutes for their call bell to be answered, especially at staff handover times. They said they found the hospital to be very clean. Another patient said that staff 'do their best', and that they had 'no complaints'. However, they said that the call bell can take a long time to be answered.
The other three people we spoke with said that their care had been very good and that they had been treated well. They said they enjoyed their meals and received the support they needed. They found the hospital to be very clean and staff to be very helpful.
We found that information for people using the service was good and that people were respected and involved in their care. We found that the hospital was clean and that good infection control practices were in place. Complaints and estates and facilities were being properly managed. However, people were not always receiving care that met their individual needs and in line with their identified care pathways.
13 February 2013
During a routine inspection
We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One person we spoke with said, 'I couldn't be more pleased, they are very caring and couldn't really do anything better.'
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare and there were arrangements in place to deal with foreseeable emergencies.
Medicines were kept safely and prescribed and given to people appropriately.
At the time of our inspection we found there were enough qualified, skilled and experienced staff to meet people's needs. We also saw that staff received appropriate professional development. One member of staff said, 'I like that it's a small hospital and I always get help if I ask for it.'
People who used the service, their representatives and staff were asked for their views about their care and treatment. The provider took account of complaints and comments to improve the service.
One member of staff we spoke with said, 'I have been here a long time and there have been lots of changes, mostly for the good, and we can only hope that will continue.'
During an inspection looking at part of the service
People told us that the service was always clean and that the staff worked hard to keep the wards clean. Visitors with whom we spoke reported that the wards were always clean and tidy and that if any issues were identified staff responded in a prompt manner.
Visitors with whom we spoke were positive about the treatment and care provided by staff and they felt able to approach staff with any concerns that they may have around the care provided to their relative or friend and were confident that staff would address these immediately whenever possible.
2 August 2011
During a routine inspection
Visitors with whom we spoke were positive about the treatment and care provided by staff and they felt able to approach staff with any concerns that they may have around the care provided to their relative or friend and were confident that staff would address these immediately whenever possible. They also told us that the wards were always clean and tidy and that if any issues were identified staff responded in a prompt manner.
People with whom we spoke told us that the hospital was always clean and that the staff worked hard to keep the wards clean.